John's Problem Tracking Page

Please let me know what I've missed. Currently, I've missed any sort of real descriptions on any of this. And this is certainly not very well organized.

See Also Wikipedia

Freely Available Tracking Systems

Keystone

Keystone is a web-based, SQL-backed, problem management system. A quick look suggests to me that it's primarily intended for bug tracking and similar sorts of things. Worth a look. In reasonably active development - see http://www.stonekeep.com/keystone.html
Historical note: It had been abandoned for a while, but Dave Belfer-Shevett has re-acquired it, and Keystone is now back in active development.

Tech Tracker

Tracking plus hardware asset tracking, uses PostgreSQL as the database back end. You can tie a request to a particular piece of hardware. Looks interesting, but perhaps somewhat early and under development (as of Oct 3, 2001). http://www.tt.isnmg.com/

RT

Jesse Vincent's fine, reliable and feature rich RT request tracker. See http://www.bestpractical.com/rt/ Current version is 2.0.13 as of March, 2002.
jesse reed vincent -- jrvincent@wesleyan.edu -- jesse@fsck.com
Mailing list at rt-devel@lists.fsck.com with archives at http://lists.fsck.com/
Asset tracker add on: http://atwiki.chaka.net/

Roundup

Written in Python, web interface, looks interesting. http://roundup.sourceforge.net/

Here's the "blurb" from the announcements:

Roundup is a simple-to-use and -install issue-tracking system with command-line, web and e-mail interfaces. It is based on the winning design from Ka-Ping Yee in the Software Carpentry "Track" design competition.

Note: Ping is not responsible for this project. The contact for this project is richard@users.sourceforge.net.

Roundup manages a number of issues (with flexible properties such as "description", "priority", and so on) and provides the ability to (a) submit new issues, (b) find and edit existing issues, and (c) discuss issues with other participants. The system will facilitate communication among the participants by managing discussions and notifying interested parties when issues are edited. One of the major design goals for Roundup that it be simple to get going. Roundup is therefore usable "out of the box" with any python 2.0+ installation. It doesn't even need to be "installed" to be operational, though a disutils-based install script is provided.

It comes with two issue tracker templates and three database back-ends. Back-ends for relational databases are being developed.

reqadm

By Steve Willoughby and others at Intel, who presented a paper on reqadm at LISA XIII in 1999. Featureful, reasonably high volume, primarily in C++, worth a look. Currently (April 2002) at version 1.2.3. ftp://ftp.intel.com/pub/reqadm/ Now at http://reqadm.sourceforge.net/.

perldesk

By John Bennett of JBServe hosting, is a "full featured help desk system" written in Perl and using MySQL. Likely worth a look.

Double Choco Latte

Double Choco Latte provides basic project management, work orders, and call center tickets. http://dcl.sourceforge.net/

Zentrack

All in one -- project management, bug tracking, support tickets. PHP, MySQL http://sourceforge.net/projects/zentrack/

OTRS

Open source Ticket Request System. Admin, agent and end-users interfaces. Multi-language support. Integrated stats and graphs. Commercial support available from the authors. Looks interesting. http://otrs.org/

TuxMonkey Issue Tracker

Grew out of work at RedHat, PHP, MySQL/PostgreSQL, etc. Seems to be worth a look. http://issue-tracker.sourceforge.net/

req

Remy Evard's req from Northeastern University. I've updated it slightly, applied a few fixes, and enhanced it to handle areas. See this directory for the software and some documentation. But in general, consider this software that is past its prime.

rust

Rust was described in a Chicago LISA (1996?) paper by Craig Ruefenacht, and was a new implementation, drawing on some of the features of req. Rust was formerly available at ftp.eng.utah.edu but that changed when the author, Craig Ruefenacht craig@servanet.com moved to a different job. There might be a reference at http://www.eng.utah.edu/~ruefenac and the mailing list at rust@eng.utah.edu may also still exist. There were also two other Rust mailing lists:

• rust-develop@eng.utah.edu
• rust-bugs@eng.utah.edu

(October 21, 1998)

reqng

req next generation -- currently appears to be mostly dormant. Possible references, in descending order of likelihood:

• http://reqng.sycore.net
• http://reqng.linuxcrypt.com
• http://req.ml.org/
• http://webreq.ml.org/
• http://wwwreq.ml.org/
• http://scuttlebutt.explore.com http://scuttlebutt.explore.com/reqng/

tkreq

TCL interface to reqng and req http://www.cs.wisc.edu/~jmelski/tkreq/manual.html Eric Melski -- jmelski@cs.wisc.edu

webreq

Web interface for reqng http://webreq.ml.org/
Colin Cyr -- ccyr@sycore.ml.org

wreq

Another web interface to req(ng) http://www.math.duke.edu/~yu/wreq

Bugzilla

The Mozilla project bug/defect tracking software http://www.mozilla.org/projects/bugzilla/

JitterBug - from the Samba project

http://samba.anu.edu.au/jitterbug/

Debian bug tracking software

by Ian Jackson http://www.chiark.greenend.org.uk/~ian/debbugs/

gnats - cygnus??

PTS/Xpts - Problem Tracking System

http://www.halcyon.com/dean/pts/pts.html Unchanged since 1995

Commercial Tracking Systems

Remedy

Keystone

"Keystone is a web-based tool for managing a small to medium sized IT department. Its primary use is for tracking problems and tickets within the department, but also includes contact and resource management, all tightly integrated . The system is entirely Web based, and has extremely low requirements for the browser (No javascript, No frames)"
http://www.stonekeep.com/

Other Tracking References

Free Issue and Bug Tracking Software

Edd Dumbill has a list of (mostly) free issue tracking systems: http://usefulinc.com/edd/notes/IssueTrackers

Call Center, Bug Tracking and Project Management Tools for Linux

Includes free and commercial references
http://linas.org/linux/pm.html maintained by Linas Vepstas linas@linas.org

Problem Management Tools Summary

http://www.iac.honeywell.com/Pub/Tech/CM/PMTools.html maintained by David W. Eaton dwe@eng.iac.honeywell.com